Contact intake and registration
We record incoming enquiries and customer details in a structured way, so nothing is lost between channels, locations or teams.
- Single, consistent record
- Source noted for each contact
Every contact deserves a clear next step.
We process and qualify the contacts of prospective and existing customers for the companies of the Gottfried Schultz group, so every team starts its conversation with accurate, well-organised information.
- Based in Düsseldorf
- Dedicated to the Gottfried Schultz group
- Careful handling of personal data
A service company built around one group of companies.
Gottfried Schultz Dienstleistungs GmbH supports the Gottfried Schultz group with the work that happens between a first enquiry and a good conversation.
Our core task is the handling of contacts: those of people who have shown interest in the group's offers, and those of customers the group already works with. We keep this information organised, current and ready to use.
Because we work for a single group, we know how its companies operate and what their teams need to see before they pick up the phone or write an email. That shared context lets us adapt our processes to each company instead of applying a generic routine.
Our work is quiet by design. When it is done well, colleagues find complete records, interested people are contacted by the right person, and customers do not have to repeat themselves.
- Company
- Gottfried Schultz Dienstleistungs GmbH
- Location
- Theodorstr. 182, Düsseldorf
- Focus
- Processing and qualification of customer contacts
- Works for
- The companies of the Gottfried Schultz group
What we do for the group
Five connected services that take a contact from first record to confident follow-up.
Data checking and clean-up
Records are reviewed for missing fields, spelling, duplicates and format inconsistencies, so teams can rely on what they read.
- Duplicate review
- Standardised formats
Qualification of prospective customers
We assess each enquiry against criteria agreed with the relevant company, and note what the person is interested in and how they wish to be contacted.
- Company-specific criteria
- Clear status per contact
Care of existing customer records
Current customers matter as much as new ones. We help keep their contact details and preferences up to date so that communication stays relevant and accurate.
- Regular record updates
- Preference tracking
Hand-over and process support
Qualified contacts are passed to the responsible team with the context needed to respond. We also adjust our routines as the group's needs change.
- Clear responsibilities
- Feedback loop with teams
Why the group's teams work with us
Our approach is simple: understand the group, keep the data in order, and make every hand-over easy.
One client group, deep familiarity
We work exclusively within the Gottfried Schultz group, so our processes reflect how its companies actually operate.
Records teams can trust
Consistent, reviewed contact data reduces guesswork and avoids duplicated effort.
Smoother follow-up
When context travels with the contact, colleagues can respond with relevant, informed communication.
Careful with personal data
We treat contact information responsibly and work in line with applicable data protection rules.
Direct, local contact
We are based in Düsseldorf and easy to reach by email. Questions about a process or a record go straight to the people who handle it.
Send us a message
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